Suchergebnis

Suche nach: Schlagwort = Diplomatische Beziehungen und Sammlung = UB Paderborn

Service management and marketing
a customer relationship management approach
Grönroos, Christian
2. ed., repr., Chichester [u.a.] : Wiley, 2001
Service management and marketing
managing the moments of truth in service competition
Grönroos, Christian
4. print., Lexington, Mass. [u.a.] : Lexington Books, 1990
Service management and marketing
managing the service profit logic
Grönroos, Christian
4. ed., Chichester [u.a.] : Wiley, 2015